GE IP Phone 25600 MGCP User Manual

VOIP Business Phone  
User Guide  
Model 25630/25600 MGCP  
Please read this manual before  
operating the product for the first time.  
 
Table of Contents  
Interference InformatIon .......................................2  
table of contents..................................................3  
IntroductIon ..........................................................4  
Parts checklIst......................................................4  
InstallIng the Phone..............................................5  
oPtIonal accessorIes.............................................5  
Headset......................................................................5  
RCa.25600.extension.Module...............................5  
features ................................................................6  
key descrIPtIons....................................................7  
communIcatIon modes...........................................7  
call functIons ......................................................8  
to.Make.a.Call........................................................8  
to.answeR.a.Call.....................................................8  
to.end.a.Call...........................................................8  
call oPtIons..........................................................8  
Hold..........................................................................8  
last.nuMbeR.Redial..................................................8  
to.Make.a.Call.duRing.a.Call.................................8  
to.answeR.a.Call.duRing.a.Call..............................8  
switCHing.between.Calls...........................................8  
ConfeRenCe.Call........................................................9  
Call.tRansfeR............................................................9  
Call.foRwaRd............................................................9  
Phonebook and call log .......................................9  
PHonebook.................................................................9  
Call.logs..................................................................9  
Phone PersonalIzatIon...........................................9  
adjust.tHe.VoluMe....................................................9  
Mute.........................................................................9  
to.sPeak.in.Hands.fRee.Mode..................................9  
adjust.tHe.ContRast..................................................9  
Modify.RingeR...........................................................9  
Modify.date:......................................................... 10  
Modify.tiMe:.......................................................... 10  
alaRM.CloCk:......................................................... 10  
language:............................................................... 10  
addItIonal servIces..............................................10  
general Product care.........................................11  
troubleshootIng...................................................11  
servIce................................................................ 12  
lImIted Warranty ............................................... 12  
 
Introduction  
CAUTION: When using telephone equipment, there are basic safety instructions that should  
always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product  
and save them for future reference.  
Your RCA 25630 MGCP phone is a high-quality phone providing you with voice communication over an IP Network. It can be  
optionally equipped with the extension module RCA 25600, to meet your expanded business needs.  
This Quick Set-up Guide shows the correct way to install and power the phone, connect it to the network and use the main  
functions efficiently.  
Parts Checklist  
Make sure your RCA 25630 includes the following items:  
Base  
stand  
Base  
Handset  
Power  
adaptor  
Handset  
cord  
Network  
cable  
Model 25600 contains an expansion module, 3 plastic button label overlays, a CAT 5 cable, support stand, and 3 screws to  
connect module to base.  
CAT 5  
cable  
Expansion  
module  
 
Installing the Phone  
base and  
optional  
expansion module  
Headset  
(optional)  
Handset  
Network  
PC  
Power  
adaptor  
1.Connect your phone to the network; Use the network cable to connect the LAN port to an internet device such as a hub or  
switch, or directly to the network.  
2.Connect your PC to your phone;. Use your existing network cable to connect your computer to the PC port on the back of  
your phone.  
3.Power the phone; The RCA 25630 can be powered by either the power adaptor or Power over Ethernet (PoE).  
NOTE: In PoE office environment, the IP phone can be powered from a switch via the ethernet cable, in  
which case the external power adaptor is not needed because your phone receives power through the  
ethernet connection.  
Once the IP Phone has been powered, “Loading” and “wait for CA…” will be displayed. Wait for the idle screen to be  
displayed. The phone may go through 2 or 3 reboot sequences before the idle screen appears.  
CAUTION: Use only the Thomson approved UL listed power adaptor from OEM model no.  
AD-0980L rated INPUT: 120V 60Hz 14W, OUTPUT 9VDC 800mA that came with this unit.  
Using other power adaptors may damage the unit.  
Optional Accessories  
Headset  
If you have an optional headset, plug the RJ9 headset connector into the headset jack port on the left side of your IP Phone.  
Press the key to activate the headset mode.  
RCA 25600 Extension Module  
The RCA 26500 Extension Module has an additional 28 memory keys for your use. If you have purchased and wish to connect  
the optional extension module; there are 2 ports on the back of the module, the first one is used for the connection to the IP  
Phone. The second port is used to connect an additional extension module.  
 
Features  
vol -  
(decrease volume  
button)  
Soft Key  
Left [SKL]  
Soft Key  
Center [SKC]  
OK  
(button)  
menu  
(button)  
Soft Key  
Right [SKR]  
vol +  
(increase volume  
button)  
C
(cancel  
button)  
(mute  
button)  
(redial  
button)  
line  
(buttons)  
(phonebook and  
call log button)  
(headset  
button)  
(speaker  
button)  
 
Key Descriptions  
Feature Key  
Description  
Decrease volume  
vol -  
Increase volume  
vol +  
Accept current menu selection  
OK  
menu  
C
Access to configuration menu  
Cancel current menu selection  
Phone book and call log  
Allows headset capabilities with RJ9 headphones  
Allows handsfree communication  
Activate or deactivate the mute feature  
Redial last number  
Communication Modes  
• Telephone handset mode  
• Handsfree mode  
• Headset mode  
• Telephone handset + group listening mode  
• Headset + group listening mode  
Switching from one mode to another  
Telephone handset  
Telephone handset  
Handsfree  
Headset  
Press  
1. Press  
2. Replace handset in cradle  
Handsfree  
Headset  
Pick up handset from the cradle  
Pick up handset from the cradle  
Press  
1. Press  
2. Press  
 
Call Functions  
To Make a Call  
Pick up the handset and dial the phone number.  
- OR -  
In on-hook mode, press  
- OR -  
and dial the phone number.  
and dial the phone number.  
In on-hook mode, press  
To Answer a Call  
When the phone is ringing  
• Pick up the handset: Telephone handset mode  
• Press  
• Press  
: Handsfree mode  
: Headset mode  
Group Listening During a Call  
Group listening mode allows anyone within nearby proximity of the phone to hear the conversation.  
While in handset or headset mode, press  
to switch to group listening. To cancel group listening, press  
again.  
To End a Call  
• Telephone handset mode: replace the handset in the cradle  
• Handsfree mode: press  
• Headset mode: press  
• Telephone handset + group listening mode: press  
• Headset + group listening mode: press and press  
and replace the handset in the cradle  
Call Options  
Hold  
During a call, press Hold [SKR] to put a call on hold.  
Press Resume [SKL] to access a call that was placed on hold.  
Last Number Redial  
Pick up the handset and press  
- OR -  
press  
, then  
- OR -  
, then  
press  
To Make a Call during a Call  
Press an open line button and dial the number. Toggle between calls by pressing the corresponding line button.  
2. To end either call push the corresponding line button twice.  
 
To Answer a Call during a Call  
Press the corresponding line button to answer the call (this places the initial call on hold). Toggle between calls by pressing  
the corresponding line button.  
2. To end either call push the corresponding line button twice.  
Switching Between Calls  
1.Press the corresponding line button to answer the call (this places the other call on hold). Toggle between calls by pressing  
the corresponding line button.  
2. To end a call push the corresponding line button twice.  
Conference Call  
Allows you a conference call with 2 other people.  
1.During a call, press Conf [SKC] (this places your initial call on hold) and dial the phone number required.  
2.When the call is answered, press Join [SKC] to add the first and second calls into the calling party and start a 3-way  
conversation.  
Call Transfer  
During a conversation with A, press Trnsfr [SKL], enter the phone number to which you want to transfer the call (C). you can  
either replace the handset in the cradle or wait until C answers the call, then press Trnsfr [SKL] again. Once the process is  
completed, A and C will be in communication and you will be disconnected, replace the handset in the cradle.  
Call Forward  
To forward your calls to another extension;  
1.Press the Menu [SKL].  
2.Scroll to Reach Me using the 5 or 6 arrow key and press Select [SKL]  
3.Scroll to Chng Setting using the 5 or 6 arrow key and press Select [SKL]  
4.Scroll to Other using the 5 or 6 arrow key and press Select [SKL]  
5.Enter the extension or phone number you want your calls forwarded to and press the OK button.  
NOTE: When in menu configuration mode, press the C (cancel) button repeatedly to return to the main  
menu without saving changes.  
Phonebook and Call Log  
Phonebook  
Press  
to access the phone book.  
Call Logs  
1.Press Menu [SKL] .  
OK  
2. Choose Call logs to view missed, received or dialed calls. You can also dial from call logs by pressing  
on selected call.  
 
Phone Personalization  
NOTE: When in menu configuration mode, press the C (cancel) button repeatedly to return to the main  
menu without saving changes.  
Adjust the Volume  
vol -  
vol +  
Press  
and  
during a conversation or when the phone is ringing.  
Mute  
During a call, press . The caller is unable to hear anything thru the phone.  
To Speak in Hands Free Mode  
During a call, press  
and replace handset in cradle.  
Adjust the Contrast  
1.Press the menu button.  
2.Press Config [SKC].  
3.Scroll to Contrast Adjustment using the 5 or 6 arrow key and press Select [SKL].  
4.Adjust the contrast using the 3 or 4arrow keys.  
Modify Ringer  
1.Press the menu button.  
2.Press Config [SKC].  
3.Scroll to Ring tones using the 5 or 6 arrow key and press Select [SKL]  
4.Press Select [SKL] again.  
5. Select the ring tone using the 5 or 6 arrow key and press OK [SKL] to save.  
Modify Date:  
1.Press the menu button.  
2.Press Config [SKC].  
3.Scroll to Dates using the 5 or 6 arrow key and press Select [SKL].  
4.Set the date using the key pad and press OK [SKL] to save.  
NOTE: Keep the format as DD/MM/YY in order to be compatible with your IP server.  
Modify Time:  
1.Press the menu button.  
2.Press Config [SKC].  
3.Scroll to Hour using the 5 or 6 arrow key and press Select [SKL].  
4.Set the time in 24 hour format using the key pad and press OK [SKL] to save.  
NOTE: Keep the 24h: ON/OFF format to ON in order to be compatible with your IP server.  
10  
 
Alarm Clock:  
Activate and modify the alarm time, ringer and bell type.  
1.Press the menu button.  
2.Press Config [SKC].  
3.Scroll to Alarm using the 5 or 6 arrow key and press Select [SKL].  
4.Select configuration, modify and press OK [SKL] to save.  
Language:  
1.Press the menu button.  
2.Press Config [SKC].  
3.Scroll to Language using the 5 or 6 arrow key and press Select [SKL].  
4.Select the preferred language using the 5 or 6 arrow key and press OK [SKL] to save.  
NOTE: English is the only supported language in for North America usage.  
Additional Services  
Subject to availabilities of the services in your area, your telecommunications operator can provide you additional services as  
listed below:  
Call Back: Executes Auto Call Back.  
Call Park: Somewhat similar to the Call Hold feature; however, once a call is placed in the “park” condition, any station  
within the system may retrieve it by dialing the appropriate access code.  
Call Pick-up: A station user may dial a special code to answer any incoming calls ringing on any other station within his  
own predefined “pickup group”  
Speed dial: Allows you to dial selected numbers using memory keys.  
- Pick up the handset before/after pressing any one of F1 - F10.  
Transfer Message to Voice Mail: Transfers all the calls you receive to your Voice Mail  
General Product Care  
To keep your telephone working and looking good, follow these guidelines:  
• Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or  
fluorescent lamps).  
• DO NOT expose to direct sunlight or moisture.  
• Avoid dropping and other rough treatment to the phone.  
• Clean with a soft cloth.  
• Never use a strong cleaning agent or abrasive powder because this will damage the finish.  
• Retain the original packaging in case you need to ship the phone at a later date.  
11  
 
Troubleshooting  
If your phone is not operating as it should, please refer to the list of the problems in the following table to resolve the issue.  
Problem  
Possible Cause  
Remedy  
No dialing tone  
No connection to the LAN  
Ensure that the network cable is correctly  
connected to the LAN port and the hub.  
No display  
No power  
Ensure that the power supply is correctly plugged  
in.  
“Waiting for CA…” Message  
and no dialing tone  
One of the following parameters is not Check these parameters with your system  
set correctly:  
administrator.  
- Phone IP address  
- Call agent (CA) address  
- Subnet mask  
- Gateway address  
Your caller cannot hear you  
OR you cannot hear him.  
The handset cable is not correctly  
plugged in.  
Ensure that the handset cable is correctly plugged  
into the handset and the telephone.  
The time is not the one you’ve Time is automatically specified by the Refer your system administrator.  
programmed. network.  
“Phone needs to be rebooted” Following changes in the  
Press the “OK” key to reboot the phone.  
message  
configuration of the phone, a reboot  
is needed to take effect  
Phone does not always ring  
Call forwarding activated or Do Not  
Disturb facility set.  
Read the relevant section of the user guide.  
Deactivate the Call Forward function by pressing  
Fwd and “enable”  
LED is blinking  
Incorrect network connection  
Unplug the Ethernet port and re-plug it.  
Service  
If trouble is experienced with this equipment, for repair or warranty information, please visit the RCA web site at  
1ꢀ  
 
Limited Warranty  
What your warranty covers:  
• Defects in materials or workmanship.  
For how long after your purchase:  
• One year, from date of purchase.  
What we will do:  
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s  
warranty period.  
How you get service:  
• Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton  
and packing materials.  
• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must  
be presented to obtain warranty service.” For rental firms, proof of first rental is also required. Also print your name and address and a  
description of the defect. Send via standard UPS or its equivalent to:  
Thomson Inc.  
11721 B Alameda Ave.  
Socorro, Texas 79927  
• Pay any charges billed to you by the Exchange Center for service not covered by the warranty.  
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage or loss.  
• A new or refurbished unit will be shipped to you freight prepaid.  
What your warranty does not cover:  
• Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional  
information, should be obtained from your dealer.)  
• Installation and setup service adjustments.  
• Batteries.  
• Damage from misuse or neglect.  
• Products which have been modified or incorporated into other products.  
• Products purchased or serviced outside the USA.  
• Acts of nature, such as but not limited to lightning damage.  
Product Registration:  
• Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be  
necessary. The return of the card is not required for warranty coverage.  
Limitation of Warranty:  
• ThE WARRAnTY STATED ABOvE IS ThE OnlY WARRAnTY APPlICABlE TO ThIS PRODUCT. All OThER WARRAnTIES, ExPRESS OR IMPlIED  
(InClUDIng All IMPlIED WARRAnTIES OF MERChAnTABIlITY OR FITnESS FOR A PARTICUlAR PURPOSE) ARE hEREBY DISClAIMED. nO  
vERBAl OR WRITTEn InFORMATIOn gIvEn BY ThOMSOn InC., ITS AgEnTS, OR EMPlOYEES ShAll CREATE A gUARAnTY OR In AnY WAY  
InCREASE ThE SCOPE OF ThIS WARRAnTY.  
• REPAIR OR REPlACEMEnT AS PROvIDED UnDER ThIS WARRAnTY IS ThE ExClUSIvE REMEDY OF ThE COnSUMER. ThOMSOn InC. ShAll  
nOT BE lIABlE FOR InCIDEnTAl OR COnSEqUEnTIAl DAMAgES RESUlTIng FROM ThE USE OF ThIS PRODUCT OR ARISIng OUT OF AnY  
BREACh OF AnY ExPRESS OR IMPlIED WARRAnTY On ThIS PRODUCT. ThIS DISClAIMER OF WARRAnTIES AnD lIMITED WARRAnTY ARE  
gOvERnED BY ThE lAWS OF ThE STATE OF InDIAnA. ExCEPT TO ThE ExTEnT PROhIBITED BY APPlICABlE lAW, AnY IMPlIED WARRAnTY  
OF MERChAnTABIlITY OR FITnESS FOR A PARTICUlAR PURPOSE On ThIS PRODUCT IS lIMITED TO ThE APPlICABlE WARRAnTY PERIOD SET  
FORTh ABOvE.  
How state law relates to this warranty:  
• Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied  
warranty lasts so the above limitations or exclusions may not apply to you.  
• This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.  
If you purchased your product outside the USA:  
• This warranty does not apply. Contact your dealer for warranty information.  
1ꢁ  
 
Copyright© 2006 Thomson Inc.  
All rights reserved.  
Thomson Inc. reserves the right to modify the features of its products in order to make some technical improvements.  
Thomson Inc.  
Model 25630/25600  
00014981 (Rev. 0 E)  
06-32  
10330 North Meridian St.  
Indianapolis, IN 46290  
© 2006 Thomson Inc.  
Printed in China  
Trademark(s) ® Registered  
 

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